Customer Loyalty

“The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.”
– Henry Ford

• Do you keep your customer in the long run?
• Are your customers bragging about your organization behind your back?
• Do your employees have a good understanding of your customers?
• Are your customers ending in business referrals?

Developing Loyal Customers – not just satisfying your customers’ needs – is the critical difference in creating sustainable organizational success. Customer Loyalty should be the outcome of every customer interaction. Creating a unique point of connection for every customer should be the goal. Customer Loyalty is a powerful competitive advantage. The value of loyal customers is: They always return, they brag about your organization providing word of mouth advertizing, they are willing to pay more for your product or service, and when there is a mistake, Loyal Customers are forgiving.

• Understanding of what customers really want
• The value of a loyal customer versus a satisfied customer
• The role of empathy and effective listening
• Identifying critical connection points in customer interactions
• Developing trust with customers
• Managing emotions in the customer experience
• Effectively manage stress and impulses
• Developing goals for positive behavior change
• Creating that powerful connection with the customer

Contact us at 1-800-513-1467 to schedule a free assessment meeting and begin our mutual evaluation process.

I am looking forward to working with you and your organization.

David Joud